Returns & Refunds Policy

Last updated: 29 August 2026

At JCSmash Clothing and Printing, we want orders to arrive correctly and in good condition. This policy works together with your rights under South African law, including the Consumer Protection Act, 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”). Nothing in this policy limits rights that cannot lawfully be excluded.

1. Defective, damaged or incorrect goods

If an item arrives damaged, defective, incorrectly printed or materially different from what you ordered, please contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs where practical.

Where the CPA applies, goods carry the statutory implied warranty of quality. If goods fail to meet the applicable statutory standards within the relevant six-month period, the consumer may have the right to return the goods at the supplier’s risk and expense and choose the remedy provided by the CPA, which may include repair, replacement or refund, subject to the Act. Additional statutory remedies may apply if a repair fails.

2. Custom and personalised products

Made-to-specification, personalised and custom-printed goods are produced specifically for you. Change-of-mind cancellation or return rights for those goods may be excluded or limited where permitted by ECTA or other applicable law once production has begun. This does not remove your rights if the goods are defective, unsafe, incorrectly supplied or do not match an approved order or proof.

3. Eligible online cooling-off rights

Where ECTA’s statutory cooling-off right applies to an eligible online purchase of goods, a consumer may cancel within the applicable statutory period after receiving the goods, without penalty and without giving a reason, subject to the Act. The consumer may be responsible for the direct cost of returning the goods where the law permits. ECTA includes exclusions for certain transactions, including some made-to-specification or clearly personalised goods.

4. Voluntary change-of-mind or size returns

For non-custom goods outside a statutory return right, we may consider a return request at our discretion if the item is unused, unworn, unwashed, undamaged and in its original saleable condition. Please contact us before sending anything back. Return delivery costs for a voluntary size exchange or change-of-mind return are normally for the customer’s account unless we agree otherwise or the law requires otherwise.

5. Items we cannot accept as voluntary returns

Unless required by law, we do not accept voluntary returns of personalised or made-to-order items, used or washed garments, items damaged after delivery through misuse or improper care, or goods returned without reasonable proof of purchase.

6. Return process

1. Email JCSmash4219@gmail.com or WhatsApp 065 083 3401.
2. Provide your order number and details of the problem or return request.
3. Wait for return instructions before sending the item.
4. Pack the item securely and use the agreed return method.

Do not send a return to an address without first receiving return instructions from us.

7. Refunds

Where a refund is due, we will process it using the original payment method where reasonably possible. Bank and payment-provider processing times are outside our control. Any lawful deduction or return-delivery charge will be explained before finalising a voluntary return.

8. Contact

JCSmash Clothing and Printing
Email: JCSmash4219@gmail.com
WhatsApp: 065 083 3401
Business location: Nelspruit, Mbombela, Mpumalanga 1200, South Africa.