Privacy Policy

Last updated: 29 August 2026

JCSmash Clothing and Printing respects your privacy and processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”). For purposes of this policy, JCSmash is the responsible party for personal information we determine the purpose and means of processing.

Contact: JCSmash4219@gmail.com | WhatsApp: 065 083 3401
Business location: Nelspruit, Mbombela, Mpumalanga 1200, South Africa.

1. Information we may collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery information, order details, transaction and payment-status information, correspondence, custom-design instructions, artwork or files you submit, and technical information such as device, browser, IP address and cookie or analytics data.

Payment-card and banking details are generally processed by the relevant payment provider rather than stored directly by JCSmash, except for limited transaction information made available to us for order administration, fraud prevention and reconciliation.

2. Why we process personal information

We process personal information for legitimate and lawful purposes including to provide quotations; process and fulfil orders; arrange printing, delivery and customer support; communicate about orders; administer returns and refunds; prevent fraud and abuse; maintain business, tax and accounting records; improve our website and services; comply with legal obligations; and send marketing where you have consented or where otherwise permitted by law.

3. Custom artwork and files

Files submitted for custom printing may contain personal information. We use them to prepare, produce and fulfil your requested order and may share them with a production partner only where reasonably necessary for fulfilment. Please do not submit personal or sensitive information that is not necessary for your order.

4. Service providers and sharing

We do not sell your personal information. We may share information with service providers where reasonably necessary, including Shopify and ecommerce hosting providers, payment processors, couriers, garment and printing suppliers, email or communications providers, analytics or security providers, and professional advisers. We may also disclose information where required by law, court order or a competent regulator.

5. Cross-border processing

Some technology and service providers may process or store information outside South Africa. Where cross-border processing occurs, we take reasonable steps to use providers and arrangements that support lawful protection of personal information as required by POPIA.

6. Cookies and analytics

Our website may use cookies and similar technologies for essential store functions, security, preferences, analytics and, where enabled, marketing. Your browser may allow you to block or remove cookies, although doing so can affect website functionality.

7. Marketing communications

You may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us. Transactional communications necessary to manage an order may still be sent.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements, and to maintain appropriate business records. Information is deleted, de-identified or securely retained when no longer required, subject to applicable law.

9. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information we handle. No internet or storage system is completely secure, but we take reasonable steps to prevent loss, unauthorised access, misuse, alteration or disclosure.

10. Your rights

Subject to POPIA and other applicable law, you may request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion or destruction where legally applicable, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint about our processing.

To exercise a privacy right, contact JCSmash4219@gmail.com. We may need to verify your identity before completing a request.

11. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa). Current contact and complaint information is available from the Information Regulator at inforegulator.org.za.

12. Children

Our store is not intended to knowingly collect personal information from children without appropriate consent or another lawful basis. If you believe a child has provided personal information improperly, please contact us.

13. Updates to this policy

We may update this policy when our services, technology or legal requirements change. The current version and update date will be published on this page.